Support Policy

At Priti Creativity, we are committed to providing excellent customer support. This policy outlines how we handle customer inquiries, issues, and support requests.

1. Support Hours

Our customer support team is available to assist you during the following hours:

• Monday to Saturday: 9:00 AM - 6:00 PM IST
• Sunday: Closed
• Response Time: We aim to respond to all inquiries within 24-48 hours during business days.

2. Contact Methods

You can reach our support team through the following channels:

• Email: Jointeee@gmail.com
• Phone: +91-8707207153
• Address: 2217/SA 1, Jafar Khera, Krishna Nagar, Kanpur Road Lucknow, Uttar Pradesh - 226023

3. Types of Support

We provide support for the following:

• Product inquiries and information
• Order status and tracking
• Returns and exchanges
• Payment and billing issues
• Technical support for website usage
• Custom order consultations

4. Support Quality

We are committed to:

• Providing accurate and helpful information
• Resolving issues in a timely manner
• Treating all customers with respect and professionalism
• Maintaining confidentiality of customer information

5. Escalation Process

If you are not satisfied with the initial support response, you can request escalation. Our team will review your case and provide a resolution within 3-5 business days.